How do you prefer to travel? New survey rates Sweden’s air, rail and bus companies

A survey by the Swedish Quality Index (SKI) gave SJ a customer satisfaction score of 55.9, which according to the index indicates that the company may struggle to keep its customers.

Long-distance coaches got the best score, with 74.9 for Nettbus4You and 72.1 for Nettbus Express.

Air travel also got comparatively high scores, with a 70 point score for BRA, which mainly operates domestic flights, and 69.7 for Scandinavian Airlines (SAS), part-owned by Sweden, Norway and Denmark.

The survey was…
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