Government must protect consumers during decarbonisation – Citizens Advice

The lack of a credible plan to decarbonise the way homes and businesses are heated risks failing consumers and undermining public confidence, Citizens Advice has said.

More than five million homes could use heat networks – insulated pipes that take heat from a central source and deliver it to buildings – by 2050 as part of the UK’s efforts to cut climate emissions.

However Citizens Advice has warned that it is handling complaints such as high or incorrect back bills from the 2% of households who already use the unregulated networks.

The advisory service said…
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